What Should You Do If You Lost Your Luggage During A Train Journey
Most of us travel in trains for long distance journey as it is most convenient and cost effective method to commute in India, and since most of us believe so therefore train journey is always most crowded method of commuting in India. But as nothing has only pros facts the train journey too has some drawbacks, loosing luggage during the journey is the most common among them. Such misfortunes can happen with anyone anywhere, but most of us are not aware of the steps to handle this situation personally and legally, instead of opting for legal remedies we waste our time in cursing the situation and circumstances.
Through this article we are going to educate you how you can deal with such incidents with confidence and without loosing your calm.
In case of theft of luggage, robbery/dacoity in running trains, you should approach the train Conductor/Coach Attendant/Guard or GRP/RPF escort first.
Collect the FIR from from them and fill it properly and hand over the filled form to them. The complaint will then be forwarded to the concerned police station for necessary actions, moreover you dont need to break your journey to lodge a complaint with the police. In case of any other assistance you can always approach the RPF personnel deputed in the trains or at all major railway stations.
For train luggage theft an important case judgment was delivered by National Consumer Disputes Redressal Commission(NCDRC) in which Indian Railways has been ordered by the apex consumer commission to pay Rs 2.01 lac compensation to a lady doctor whose luggage was stolen while travelling by the Kushinagar Express in 1996.
Trying to put a stop to such casual approach and somewhat classifying a rail passenger as a consumer, the National Consumer Disputes Redressal Commission (NCDRC) had held that the Railways is liable to compensate the woman for theft of her luggage, saying there was failure on the part of the ticket checker to ensure that no intruders entered the reserved coach.
So if you ever loose your luggage during a train journey you should not press panic button instantly instead utilize the legal remedy you have at your disposal. And of course its very simple and can be exercised very easily and railway is bound to pay you the compensation you deserve.
P.S. Do let us know your thoughts, queries and suggestions about this article through your comments!!